About these terms
These terms describe use of the We Clean PGH website and the process for arranging cleaning services in Pittsburgh. We Clean PGH is operated by GOBERNAOS LOGISTICS. Online requests, video uploads, and invoice payments are available. The scope and terms agreed for your actual cleaning remain part of your booking arrangements.
Quotes and booking
A request, phone call, or WhatsApp message starts a conversation. It does not automatically confirm a walkthrough, a price, or a cleaning appointment. We will review your requirements and confirm the scope, price, arrival arrangements, and date with you. Only accept a booking once those details are clear.
Video walkthroughs help assess the work but may not show every condition. If the requested work differs from what was reviewed, any scope or price change should be discussed and agreed before additional work proceeds.
Prices and offers
The displayed $200 introductory residential offer is for first-time customers with a two-bedroom, one-bath home. The included scope must be confirmed before booking. Extra rooms, additional tasks, and specialist work are quoted separately.
Monthly 5%, every-two-weeks 10%, and weekly 15% discounts shown on the website are subject to confirmation for your cleaning. If confirmed for your booking, they apply to the agreed standard residential quote for the same scope after the initial clean and do not combine with the $200 introductory offer. Commercial work is quoted individually. Every two weeks and twice a month are different schedules; ask for the arrangement you prefer.
Access, pets, and special requirements
Arrange service only for a property you are authorized to manage. Provide accurate contact and property details, and agree on safe access. Tell us about pets, fragile or valuable items, delicate finishes, product sensitivities, and any known hazards before the visit. Keep important documents and valuables secure.
High areas, heavy furniture, interior glass, appliance interiors, hazardous materials, and specialist tasks are not automatically included. Discuss them during the walkthrough so the business can confirm what it can safely undertake.
Changes, cancellations, and payment
Contact us as soon as possible if you need to change or cancel a confirmed appointment. Availability and any agreed service terms determine the options. This website does not establish a cancellation fee, deposit requirement, payment deadline, or refund schedule. Any applicable payment, cancellation, or refund conditions must be provided and agreed separately before a booking is finalized.
Quotes are free. Issued invoices show the agreed services, applicable tax, and payment due date. Payment is handled by Stripe. You may choose an optional tip before payment; it is included in the same total and charge. A tip is never required. Contact us before paying if an invoice needs correction.
Questions or concerns after a visit
Contact (412) 520-6308 or use 24/7 WhatsApp support to raise a concern, discuss a cleaning detail, or ask where something was placed. Include the visit date and enough detail for our team to review the issue. Any remedy will be discussed based on the circumstances, the agreed service terms, and applicable law. No fixed re-clean or refund guarantee is created by these website terms.
Your content and website use
Only share photos or video that you are authorized to provide. Avoid including other people, private documents, valuables, or sensitive access information. Content supplied for a quote is for reviewing your enquiry; sending it does not grant permission to publish it as advertising.
Do not misuse the website, attempt unauthorized access, upload malicious files, or impersonate someone else. Website photography is clearly identified where it is illustrative and should not be treated as evidence of actual customer results or team membership.
Other services and your rights
External services such as WhatsApp, phone providers, hosting, and sign-in providers have their own terms. These website terms do not control those services. Nothing here excludes rights or remedies that cannot lawfully be excluded. No arbitration agreement or waiver of statutory consumer rights is imposed by these website terms.
Questions: We Clean PGH, 1435 Justine Street, Pittsburgh, PA 15204. Call or message (412) 520-6308. Read our Privacy Policy for information about data handling.